Background

Played a crucial role in the evolution of Autodesk’s INFO360, a suite of asset management tools dedicated to monitoring and maintaining water assets. The objective was to enhance the user experience and streamline workflows for professionals in water lifecycle management. This project was part of Autodesk’s strategic transition of Innovyze’s desktop products into cloud-based web solutions, aligning with modern industry standards. Autodesk INFO360 is a global leader in pipe assessment and management, serving a diverse user base and supporting critical infrastructure projects worldwide. 

Digital Transformation

UI

Experience

Data Visualization

iOT

Autodesk INFO 360

Research Methods

User Interviews

Heuristic Evaluation

User Testing

Expert Interviews

Journey Mapping

Data Analysis

Service Blueprints

process

Process

  1. User Research and Data Collection

    • Conducted in-depth interviews and contextual inquiries with key stakeholders and users to identify pain points and needs specific to water asset management.

    • Utilized usability testing to assess the effectiveness of current workflows and highlight areas for improvement.

  2. Planning and Preparation for Cloud Transition

    • Defined UX requirements and user personas to inform the design process.

    • Developed wireframes and prototypes to test solutions.

  3. Collaborative Ideation and Solution Generation

    • Facilitated co-design sessions with developers, product managers, and users to generate innovative ideas.

    • Explored user journeys and service blueprints to align the product’s design with user expectations.

  4. Design and Development

    • Created high-fidelity UI designs and detailed specifications for implementation.

    • Collaborated closely with cross-functional teams to ensure alignment and smooth development of new features.

  5. Implementation and Delivery

    • Delivered design artifacts, including interactive prototypes and annotated wireframes, to guide the development team.

    • Ensured consistency in visual and interaction design through thorough reviews and testing.

Research Methods

User Interviews

Heuristic Evaluation

User Testing

Expert Interviews

Journey Mapping

Data Analysis

Service Blueprints

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Process

  1. User Research and Data Collection

    • Conducted in-depth interviews and contextual inquiries with key stakeholders and users to identify pain points and needs specific to water asset management.

    • Utilized usability testing to assess the effectiveness of current workflows and highlight areas for improvement.

  2. Planning and Preparation for Cloud Transition

    • Defined UX requirements and user personas to inform the design process.

    • Developed wireframes and prototypes to test solutions.

  3. Collaborative Ideation and Solution Generation

    • Facilitated co-design sessions with developers, product managers, and users to generate innovative ideas.

    • Explored user journeys and service blueprints to align the product’s design with user expectations.

  4. Design and Development

    • Created high-fidelity UI designs and detailed specifications for implementation.

    • Collaborated closely with cross-functional teams to ensure alignment and smooth development of new features.

  5. Implementation and Delivery

    • Delivered design artifacts, including interactive prototypes and annotated wireframes, to guide the development team.

    • Ensured consistency in visual and interaction design through thorough reviews and testing.

Delivery

  • Migrated Functionalities:

    • Moved core features to a cloud-based platform for seamless integration with Autodesk’s ecosystem.

  • Optimized Workflows:

    • Streamlined asset management workflows to boost efficiency and reduce complexity.

  • Implemented UI Enhancements:

    • Delivered high-fidelity UI designs and prototypes to visualize and improve user workflows.

    • Ensured design consistency with style guides and component libraries.

  • Recommendations:

    • Provided actionable insights to enhance usability, accessibility, and user engagement.

  • Implementation Support:

    • Supplied detailed design specs and worked closely with developers to ensure smooth feature integration.

Impact

  • Enhanced journey experience for  the world’s largest asset management tool, ensuring seamless navigation.

  • The tool is used today to manage water systems in major cities like New York, impacting millions of lives.

  • Autodesk INFO360’s continued success today is partly due to this project’s strategic contributions.